Marketing Operations
& Client Journey Strategist
Building client-led marketing systems that turn leads into revenue.
My Approach
& How I Can Help
The most effective marketing starts with understanding your client.
When your messaging speaks directly to your target audience, leads turn into paying clients.
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I help service-based businesses streamline their messaging and client journey so leads convert into paying clients and revenue grows.
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Studies show that over 70% of potential leads are lost when messaging doesn’t clearly connect with the intended audience.
Clarifying that message - and how clients experience your business - is often the difference between interest and real revenue.
Sheila Fay
Founder - Client Led Solutions
A company of ThinkThrive Solutions
Services Offered
Customer Journey Strategy
Starting at $1200
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A focused review of how leads move through your business — identifying gaps in messaging, marketing flow, and lead conversion.
Includes:
• Website and messaging review
• Lead flow and inquiry process evaluation
• CRM, lead capture, and follow-up analysis
• Social media and marketing channel review
• Strategic action plan with recommended improvements
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Customer Journey Strategy + Systems Build Out
Starting at $2,000
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Everything included in the Customer Journey Strategy, plus hands-on support implementing the recommended improvements.
Includes:
• Full Customer Journey Strategy review
• Messaging and website copy improvements
• Lead capture and follow-up system updates
• CRM and marketing flow optimization
• 30 days of hands on build out & implementation support of new systems improvements
Marketing & Social Media Support
Starting at $500/mo.
Ongoing marketing support to keep your brand visible, consistent, and engaging across platforms.
Includes:
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• Meta ad setup and management
• Social media content creation and scheduling
• Email marketing campaigns
• Marketing coordination and planning
• Support for day-to-day marketing needs
Fractional COO Support
Starting at $1,000 per month
Operational support for businesses that need help managing systems, projects, and day-to-day business operations.
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Includes:
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• Workflow organization and process improvement
• Project and task management
• Systems and operations oversight
• Operational strategy and support
• Business process optimization
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Administrative & HR Support
Flexible support for administrative coordination or HR-related tasks as needed.
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Includes:
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• Administrative coordination
• HR documentation and process support
• Internal workflow organization
• Team communication and task coordination
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Contact for a customized plan
Industries I've Worked With
Over the past 15 years, I've had the privilege of supporting a wide range of professionals and small businesses, including:
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- Authors & Publishing Professionals
- Marketing Agencies
- High-Net-Worth Entrepreneurs
- Boutique Winery
- Youth Sports Organization
- Private School & Homeschool Centers
- Business Consulting Firm
- Commercial & Residential Cleaning
- Medical Suppliers
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This diverse experience has given me insight into the inner workings of many different industries, allowing me to adapt quickly, communicate effectively, and provide support that’s always one step ahead.
About Me
For more than 15 years, I’ve worked alongside entrepreneurs and small business owners, helping them strengthen their marketing systems, clarify their messaging, and create a smoother path for clients to move from interest to inquiry.
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Over time, one pattern became very clear: many businesses invest heavily in marketing, but the message and client experience are not always aligned with the audience they are trying to reach.
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Through years of evaluating businesses from the customer’s perspective, I became known for quickly identifying where messaging, marketing, and systems were working - and where they were quietly preventing growth...
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